TROUBLE SHOOTING


15. DIFFICULTY TURNING THE MOON DIAL
As you face the Grandfather Clock, remove the top side panel, open the side door, or remove the back access panel. Look at the back side of the dial and locate the click spring. Put your finger at the tip of the click spring. Pull the click spring approximately 1/2? back away from the saw tooth moon dial and then release. (See figure 19). The click spring and dial should snap into proper alignment. If the click spring is in its proper location and you still feel resistance when trying to advance the moon dial DO NOT FORCE IT. If the moon dial still cannot be easily advanced, this indicates that the gears that automatically advance the moon dial are engaged. To correct this rotate the minute hand backwards three hours as describe in Step 5 of the setup operation.

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16. GRANDFATHER CLOCK DOES NOT CHIME AT PROPER TIME
If the Grandfather Clock chimes more than one minute before or after the proper time, the
minute hand should be removed and adjusted.
CAUTION: When performing this operation be careful not to scratch the hand nut, hand or dial.
1. When the Grandfather Clock starts to chime, stop the pendulum and record the time.
2. Using pliers, carefully remove the small nut that holds the minute hand in place by turning the nut counter Clockwise while at the same time hold the minute hand with your fingers near the small nut.
3. Remove the hand from the hand shaft by grasping it with your fingers at the point where it attaches to the shaft. Pull the hand straight off. This hand is not screwed on and should come off easily. The minute hand has a small raised area on the back side directly around the shaft hole, this is the hand bushing. Using
pliers, grip the bushing firmly by its sides so that it cannot slip in the pliers. With your other hand, turn the Grandfather Clock hand forward or backward the distance necessary to chime at the correct time. (See figure 20).
4. Re-attach the hand to the shaft and turn the hand nut finger tight. Make sure the hand points to the correct location that you recorded in Step 1 plus any corrections you made in step 3. If the hand does not point to the correct mark, repeat steps 2 and 3.
5. Snug up the hand nut with the pliers. Do not over tighten.
6. Start pendulum.
7. Re-set the time by moving ONLY THE MINUTE HAND counter Clockwise (backwards) as described in Step 5 of the set-up operation.

EXAMPLE: Grandfather Clock chimes at 1:10 but should chime at 1:15.
Step 1: When Grandfather Clock chimes at 1:10 stop the pendulum and record the time of 1:10.
Step 2: Carefully remove the small nut.
Step 3: Remove the minute hand. Grip the bushing by its sides and turn the hand forward 5 minutes. Step 4: Reattach the hand so it points to 1:15. Attach the hand nut finger tight.
Step:5 Snug up the hand nut.
Step 6: Start pendulum.
Step 7: Reset Grandfather Clock to current time.

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17. GRANDFATHER CLOCK DOES NOT STRIKE THE CORRECT HOUR
If after several hours of operation your Grandfather Clock does not strike the correct hour, grasp the HOUR HAND ONLY and move it forward or backward to line up with the correct hour on the dial indicated by the number of times the hour strikes. Rotating this hand independently will not damage the Grandfather Clock. If the minute hand needs to be reset (to correct time), move the minute hand counter Clockwise (backwards) as described in Step 5: Setting Time.

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18. GRANDFATHER CLOCK WILL NOT CHIME OR STRIKE
1. Make sure that the selection lever is not in the ?silent? position or halfway between two chime melody positions?
2. Make sure that all the packing material is removed from the movement area.
3. Make sure that the weights are hanging in the correct location Check the label on the bottom of each weight to ensure proper location.
4. For models with nighttime silencing, make sure that the Grandfather Clock is not in the nighttime silence mode. (Reference: See AUTOMATIC NIGHTTIME SHUT OFF OPTION in General Information Section).
5. Check hammer adjustment and correct chime tone as necessary.
6. Move the chime selection lever to a different melody or to ?silent?.
7. It is possible that the styrofoam blocks located above the cable pulleys are binding the cable. Carefully remove the styrofoam blocks by lifting the blocks straight up until they clear the cable pulley. Then gently push them back through the cables. Do not use tools to remove the blocks. Do not permit the cable to overlap on the drum.

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19. CHIMES HAVE THE INCORRECT TONE
DO NOT ADJUST CHIME HAMMERS, unless the chime tone is incorrect. Chime tone may be affected by the hammers resting on the chime rods or striking the rods off center. Although the hammers were set at the factory, it is possible for them to get out of adjustment. For most Grandfather Clocks, it will not be necessary to adjust chime hammers. CHIME ROD hammer arms are made of brass and can be safely bent. If necessary, adjust hammers so that they do not interfere with each other while moving or striking the chime rods. This is accomplished by bending the hammer arms slightly in the middle so that each hammer rests approximately 1/8? from each rod. (See figure 22). DO NOT bend the chime rods. Chime volume cannot be adjusted on a chime rod movement.
The hammers should rest approximately 1/8' from the rods. When the hammers retract during a striking sequence, they should draw back about one hammer length. If a hammer 'double strikes' when it hits the rod it will give a muffled sound and needs to be formed back further from the rod. If the sound isn't lound enough, it needs to be closer. It takes practice to get it sounding right.

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20. WEIGHTS DO NOT DROP AT THE SAME LEVEL
When the automatic nighttime shutoff feature is selected, and on some models the ?silent? feature, the center weight will drop at a faster rate than the other weights.
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This information is only for the clocks that we offer at this time and may or may not be appropriate for other brands and older clocks. We cannot be responsible for any user adjustments performed on any clocks outside of the clocks that we have sold. We also cannot properly answer questions on older clocks, clocks that we have not sold or brands we do not sell.
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